Shipping policy

We appreciate you choosing JACK KADEN ADDY. Operating as a professional New Zealand-based online store, we mainly sell cost-effective mid-to-low-end consumer electronics. We adhere to standardized warehouse management and adopt specialized anti-collision packaging for electronic devices, striving to dispatch all orders properly and offer reliable cross-border shipping services for every customer.

1. Order Processing Time

Our team completes order validation, quality inspection and sealed packaging within 1 to 5 working days once your order is successfully confirmed and paid. Processing operations are suspended throughout weekends and official public holidays in New Zealand. During peak shopping seasons and bulk order periods, order preparation may be slightly delayed. We will proactively send email alerts to all customers in the event of notable prolonged processing delays.

2. Shipping Rates and Delivery Estimates

All shipping expenses are calculated systematically based on parcel specifications, including actual weight and dimensional size, as well as your final delivery destination. All logistic fees will be fully displayed on the checkout page before payment completion, ensuring complete pricing transparency.
We provide only standard international shipping for all consumer electronic products, with a fixed estimated delivery period of 15 business days. Actual delivery progress is subject to real-time global logistics conditions.
The quoted delivery timeframe is merely an estimated reference value. Variations may occur due to overseas logistics congestion, customs inspection cycles, severe weather changes, regional transportation restrictions and statutory holidays in transit or destination countries.

3. Shipment Confirmation and Order Tracking

Once your electronic parcel is picked up and dispatched by our authorized logistics carrier, our system will automatically issue a shipment confirmation email, which contains exclusive tracking numbers and official tracking access channels.
Due to cross-system data synchronization requirements, tracking information will be fully updated and available for public inquiry 24 to 72 hours after shipment. If your tracking link shows no updated status after the above period, you can reach out to our support team for manual logistics verification.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting precise, complete and valid delivery addresses, postal codes and active contact information during checkout. Please carefully verify all recipient details before confirming your order payment.
JACK KADEN ADDY will not bear any liability for misdelivery, parcel return or logistics loss caused by inaccurate, incomplete or invalid address information provided by customers. Any additional reshipping costs incurred by address errors shall be borne entirely by the buyer.

5. Lost or Damaged Packages

If your consumer electronics parcel cannot be tracked or is confirmed lost during cross-border transportation, please submit a formal parcel investigation application to our customer support team within 3 calendar days from your scheduled delivery date.
Electronic devices are susceptible to structural damage, component loosening or surface abrasion during long-distance international transportation. If you receive defective or damaged products, please retain all original packaging materials and capture clear photographic evidence of damaged goods and package conditions within 24 hours after parcel receipt. Our team will conduct a professional review and provide targeted solutions promptly.

6. Apparel Care and Usage Notice

Every consumer electronic device sold in our store is equipped with dedicated user guides and daily maintenance tips. Different electronic accessories and devices have unique usage and storage requirements. Customers must follow official operation guidelines for daily use, routine maintenance and storage management. We shall not be held accountable for device malfunctions, structural damage or service life reduction resulting from unauthorized disassembly, improper operation, non-compliant charging and private modification of products.

7. International Shipping and Customs Notice

All our electronic product orders support global cross-border delivery services. Import duties, customs clearance fees and other regulatory charges may be imposed by local customs authorities according to the trade policies and supervision standards of the destination country.
All customs-related fees and taxes are the sole responsibility of the order recipient. These extra charges are not included in product unit prices and standard shipping fees. We are not liable for parcel detention, customs rejection, forced return and subsequent losses caused by customers’ failure to comply with local import declaration regulations.

8. Contact Information

For any consultation regarding shipping policies, logistics progress, delayed delivery and after-sales problems, please get in touch with us through the official contact methods below:
Trade Name: JACK KADEN ADDY
Phone Number: +64 21 803 8052
Email: service@ohmivolt.shop
Physical Address: 204 Te Ngae Road, Rotorua, BOP 3010, New Zealand